Refund & Cancellation Policy
Last updated: 20 October 2026
This policy explains when you can cancel a paid plan or get a refund for purchases made on labs.zynocode.com, which is operated by Zynocode IT Solutions, Jaipur, India. All free tools remain free and need no payment. Payments are processed securely by Razorpay in Indian Rupees (INR). Zynocode Labs is currently in a free beta, so no payments are being taken; this policy applies once paid plans launch.
1. Summary
| Situation | What you get |
|---|---|
| First paid plan, within 7 days of payment | Full refund |
| Cancelling a plan later | Access until the end of the period you paid for; no refund for the unused part |
| Unused credit pack, within 7 days of purchase | Full refund |
| Credit pack partly or fully used | Not refundable |
| Charged twice, or charged but payment failed / plan not activated | Full refund of the extra or failed charge |
| Paid features unavailable for more than 72 hours in a row due to our fault | Credit or pro-rata refund for that time |
2. Paid plans and cancellation
- Paid plans are billed in advance for the period you choose (monthly or yearly).
- We do not store your card or set up automatic charges. To continue after your period ends, you make a new payment; if you don't, your account returns to the Free plan.
- You can cancel any time from Account → Billing. Your plan stays active until the end of the current period, then moves to the Free plan. Your data and saved work are kept.
- Except for the 7-day first-purchase refund below, we do not refund the unused part of a period after cancellation.
3. 7-day refund on your first paid plan
If you buy a paid plan for the first time and it isn't right for you, ask for a refund within 7 days of the payment date and we will refund the full amount. This applies once per customer (account, email or payment method), not to later purchases or upgrades.
4. Credit packs
- Unused credit packs can be refunded in full if you ask within 7 days of purchase.
- Once any credits from a pack have been used, that pack is not refundable.
- Credits have no cash value, cannot be transferred and are not refunded when an account is closed.
5. Duplicate, failed or incorrect charges
If you were charged more than once for the same order, money was deducted but the payment failed, or your plan or credits were not activated after a successful payment, contact us. We will refund the incorrect charge in full or activate your purchase — your choice. Failed payments are often reversed automatically by your bank or Razorpay within 5–7 working days.
6. When refunds are not given
- Requests made after the time limits above.
- Accounts suspended or terminated for violating our Terms of Service or for fraud or abuse.
- Free tools and free plans (no payment is taken).
7. How to request a refund
Email [email protected] from your account email with the subject “Refund request” and include:
- The email address of your Zynocode Labs account
- The Razorpay payment or order ID (from your receipt or Account → Billing)
- The date and amount of the payment, and the reason for the request
We reply within 2 working days and decide within 7 working days.
8. How refunds are paid
- Approved refunds go back to the original payment method through Razorpay. We cannot refund to a different account or in cash.
- Once we approve a refund, it usually reaches you in 5–7 working days, depending on your bank, card or UPI provider.
- Refunds include any GST charged on the refunded amount.
- When a plan is refunded, the account moves to the Free plan immediately; when a credit pack is refunded, its credits are removed.
9. Chargebacks
Please contact us before raising a dispute with your bank — we can usually resolve problems faster. If a chargeback is raised, we may pause the related paid features while it is reviewed.
10. Changes to this policy
We may update this policy and will change the date at the top when we do. The version in effect on the date of your payment applies to that payment.
11. Contact and grievances
For refunds, billing questions or complaints:
Email: [email protected] · Phone: +91 7734021711
Zynocode IT Solutions, A7, R K Puram, Pratap Nagar, Sanganer, Jaipur, Rajasthan 302033, India.
This policy is governed by the laws of India, including the Consumer Protection Act, 2019, with courts at Jaipur having jurisdiction. See also our Terms of Service and Privacy Policy.